Refund policy

Refund Policy

All sales are final. I do not accept returns or exchanges unless your item arrives damaged or defective.

Custom & Personalized Orders Custom and personalized orders are non-refundable. Because these items are made specifically for you, I cannot accept returns or exchanges — except in the following cases:

• The item arrives damaged or defective
• The wrong size was sent

Damages & Issues Please inspect your order upon reception and contact me immediately if the item is defective, damaged, or if you received the wrong item.

If any of these apply, please contact me within 7 days of delivery at hel@helsstuff.com with:

• A photo of the item
• Your order number

Once reviewed and approved, I will send a replacement or issue a full refund at our discretion.

Sale Items & Gift Cards All sale items and gift cards are non-refundable.

Refunds If a refund is approved, You'll be refunded to your original payment method within 10 business days. Please allow additional time for your bank to process the refund. If more than 15 business days have passed since approval, contact me at hel@helsstuff.com.